PRIVACY POLICY
Last Updated: 23 February 2026
This Privacy Policy describes how iSupply ZA (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.isupplyza.co (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Personal Information We Collect
A. Device Information
When you visit our Site, we automatically collect certain information about your device, including:
Web browser type and version
IP address
Time zone
Cookies installed on your device
Pages or products you view
Search terms or referral sources
Interaction data (such as clicks, scroll activity, and time spent on pages)
We collect Device Information using:
Cookies – Data files placed on your device to improve user experience.
Log Files – Track actions on the Site and collect browser type, ISP, IP address, and timestamps.
Web Beacons, Tags & Pixels – Electronic files used to record browsing behavior.
Google Analytics – To understand website traffic and customer interaction patterns.
You can disable cookies in your browser settings; however, some features of the Site may not function properly.
B. Order Information
When you make (or attempt to make) a purchase, we collect:
Full name
Billing address
Shipping address
Payment information (processed securely via Shopify or payment gateways)
Email address
Phone number
Device Information and Order Information together are referred to as “Personal Information.”
2. How We Use Your Personal Information
We use your Personal Information to:
Process Orders
Confirm and fulfill orders
Process payments
Arrange shipping and delivery
Provide invoices and order confirmations
Communicate With You
Send order updates
Respond to enquiries or support requests
Provide customer service
Improve & Secure Our Website
Detect fraud and security risks
Monitor website performance
Analyze customer interaction
Improve product offerings and user experience
Marketing (Where You Have Opted In)
Send promotional emails or offers
Provide product updates
Run targeted advertising campaigns
You may unsubscribe from marketing communications at any time.
3. Sharing Your Personal Information
We may share your Personal Information with trusted third parties to operate our business, including:
Shopify – Our e-commerce platform provider
Payment Processors – To securely process payments
Shipping & Courier Services – To deliver your orders
Google Analytics – To analyze website traffic
Marketing and advertising platforms
We may also disclose information:
If required by law
To comply with legal processes
To protect our rights or prevent fraud
We do not sell your personal information.
4. Targeted Advertising
We may use your Personal Information to provide relevant advertisements or marketing communications.
You can learn more about targeted advertising at the Network Advertising Initiative.
You may opt out of certain advertising services via:
Google Ads Settings
Facebook Ad Preferences
Your browser settings
5. Data Retention
We retain your Order Information for our records unless and until you request deletion, subject to legal and tax retention requirements.
6. Your Rights (POPIA & General Data Protection Principles)
If you are a resident of South Africa or another jurisdiction with data protection laws, you have the right to:
Access the personal information we hold about you
Request correction or updating of your information
Request deletion of your personal data
Object to processing for marketing purposes
To exercise these rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information. Payments are processed securely via Shopify’s encrypted payment systems. However, no method of transmission over the internet is 100% secure.
8. Do Not Track
Please note that we do not alter our data collection practices in response to “Do Not Track” signals from browsers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For more information about our privacy practices, to exercise your rights, or to make a complaint, please contact us at:
Email: isupplyza.info@gmail.com
