WARRANTY

Certified Pre-Owned (CPO) Devices

All devices sold by iSupplyZA as “pre-owned” or “refurbished” have been previously used.

  • Devices may show minor cosmetic wear, such as light scratches or scuffs.

  • Where necessary, devices may have undergone repairs or part replacements by our in-house certified technicians to ensure optimal performance.

  • Each device is fully tested, quality-checked, and sold in full working condition.

  • All non-sale devices released after 2019 include a 12-month warranty. Devices released before 2019 or sold on promotion come with a 6-month warranty.

Due to the nature of pre-owned electronics, certain faults may only become apparent over time with regular use. Our warranty covers latent issues that may arise within six months of purchase.

Should any problem occur, customers are encouraged to bring the device in as soon as possible within the warranty period so we can assess and resolve the issue efficiently.

By purchasing a refurbished or pre-owned device from iSupplyZA, customers acknowledge and accept the above conditions.

Warranty Terms for Discounted / Daily Deal Devices

Devices sold as part of a daily deal or at a discounted price due to pre-existing conditions are covered by a limited warranty of 6-Months. Any faults or defects clearly identified and disclosed prior to purchase, including but not limited to cracked screens, degraded battery performance, cosmetic damage, or microphone issues, are explicitly excluded from warranty coverage. By purchasing such a device, the customer acknowledges and accepts these pre-existing conditions.

The warranty will cover all other functional components of the device that were not listed as defective at the time of sale. For example, if a device is sold with a known battery degradation issue, any future battery-related performance problems will not be eligible for repair or replacement under warranty. However, unrelated hardware or software faults that arise during the warranty period may still be covered, subject to standard warranty terms and conditions.

This policy ensures transparency while allowing customers to benefit from reduced pricing on devices with disclosed limitations.

Repairs & Replacements

If hardware or software faults occur within the warranty period, iSupplyZA will repair or replace the device.

  • Devices will undergo inspection and a full diagnostic check to determine the fault.

  • If the issue is found to be due to client negligence, the client will be responsible for all related costs.

  • A valid invoice must be presented for any warranty claim.

Important Exclusions

Our warranty does not cover:

  • Physical damage

  • Water damage

  • Load-shedding-related damage

  • Repairs or diagnostics by third-party providers

Returns & Refunds

No refunds are offered. Store credit is provided instead.

Rights of Admission Reserved

In the event of any issues with the device, all courier and collection fees incurred will be the responsibility of the customer.