TERMS AND CONDITIONS

Last Updated: 23/02/2026

These Terms and Conditions (“Terms”) govern your use of www.isupplyza.co and any purchases made from iSupplyZA (“we”, “us”, or “our”), whether online or in-store.

By purchasing from us, you agree to these Terms.

1. All Sales Are Final

All sales are final. We do not offer refunds for purchases made in-store or online, in the case whereby a order is cancelled due to customer error a 10% admin fee will be charged to cover sale costs and processing fees. 

If you are not fully satisfied with your purchase, we may, at our sole discretion, offer:

Store Credit Policy

  • Store credit equal to the full purchase amount minus a 10% handling fee

  • Store credit valid for 6 months from date of issue

  • Store credit may be used toward any future purchase

  • Store credit is non-transferable and not redeemable for cash

2. Customer Responsibility Upon Purchase

Customers must:

  • Inspect goods carefully before leaving the store or accepting delivery

  • Verify that all accessories and components are included

Once items have left our premises or delivery has been completed, iSupplyZA is not liable for loss, theft, damage, or missing components, unless reported immediately upon receipt.

All courier, return shipping, or collection fees related to exchanges, replacements, or disputes are the responsibility of the customer unless otherwise agreed in writing.

3. Sale Items

  • Only regular-priced items may qualify for store credit (subject to approval).

  • Sale or discounted items are strictly non-refundable and not eligible for store credit.

  • Lay-by purchases are not valid on sale items.

4. iSupplyZA Lay-By Terms & Conditions

We offer a 6-month lay-by plan to make purchasing your device more convenient.

- Deposit

  • A 30% deposit of the total purchase price is required to secure the device.

  • The remaining balance must be paid within the agreed 6-month lay-by period.

  • Payments may be made earlier at any time, allowing the customer to settle the lay-by sooner.

- Lay-By Period

  • The maximum lay-by period is 6 months from the date the lay-by is created. If outstanding payments exceed the allocated period of 6 months then the lay-by will be terminated and a 15% admin fee will deducted before the balance is refunded.

  • The device will only be released once the full outstanding balance has been paid and all payments have cleared.

  • Once fully paid, the device will be made available for collection or delivery, subject to the applicable delivery arrangements.

- Sale & Discounted Items

  • Lay-by is not available on sale, promotional, clearance, or discounted items, unless specifically approved by iSupplyZA.

  • The lay-by price is based on the agreed price at the time the lay-by is created.

- Cancellations

  • If a customer chooses to cancel a lay-by, a 15% administration fee, calculated on the total value of the sale, will be deducted from the amount paid.

  • Any remaining balance after the administration fee has been deducted will be processed in accordance with iSupplyZA's refund procedures.

- Product Exchanges

  • Product exchanges on lay-by purchases are subject to iSupplyZA's approval.

  • A 15% administration fee, calculated on the total value of the original sale, will apply to approved exchanges.

  • Any price difference on an exchanged product will be payable by the customer before the replacement device is released.

- Device Collection & Delivery

  • The device remains the property of iSupplyZA until the lay-by has been paid in full.

  • Collection or delivery will only take place after the full balance has been received and cleared.

  • Delivery fees may apply where applicable.

- Customer Responsibility

  • Customers are responsible for ensuring that their lay-by payments are made within the agreed 6-month period.

  • Failure to complete payment within the agreed period may result in the lay-by being cancelled, subject to iSupplyZA's applicable cancellation terms.

- Agreement

By entering into a lay-by agreement with iSupplyZA, the customer confirms that they have read, understood, and agreed to these terms and conditions.

iSupplyZA reserves the right to amend these terms and conditions where reasonably required.

5. Replacement Policy (Defective or Damaged Items)

We will replace items only if they are defective or damaged at the time of purchase or upon immediate delivery inspection.

To initiate a replacement request, you must:

  • Notify us within 24 hours of receiving the item

  • Provide proof of purchase

  • Provide clear evidence of the defect or damage

We reserve the right to inspect and verify all claims before approving a replacement.

6. Blacklisted Devices Policy

If a device purchased from iSupplyZA becomes blacklisted (reported lost, stolen, or linked to fraud), we accept responsibility subject to the conditions below.

Where verified, we will:

  • Provide a replacement device of equivalent market value at the time of blacklisting.

Important Conditions:

  • No refunds, cash alternatives, or store credit will be offered.

  • Replacement devices may be pre-owned or refurbished, regardless of whether the original device was new.

  • Official proof of blacklisting is required.

  • We reserve the right to investigate and verify all claims.

  • Devices blacklisted due to customer negligence, unpaid accounts, SIM contract disputes, fraud involvement, or misuse are not eligible for replacement.

  • All decisions regarding blacklisting claims remain at the sole discretion of iSupplyZA.

7. Repairs & Warranty

All repairs include a 3-month limited warranty, covering the specific component repaired only.

Warranty will be void if:

  • The device is opened, modified, or repaired by a third party

  • Physical or liquid damage occurs after repair

  • Damage results from misuse, negligence, or accidental damage

The warranty does not cover unrelated faults that occur after repair.

8. Limitation of Liability

To the fullest extent permitted by law:

  • iSupplyZA shall not be liable for indirect, incidental, or consequential damages.

  • Our maximum liability shall not exceed the original purchase price of the product.

  • We are not responsible for data loss. Customers are advised to back up devices before repairs or exchanges.

9. Governing Law

These Terms are governed by the laws of the Republic of South Africa, including applicable consumer protection legislation.

10. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

11. Contact Information

For queries regarding these Terms, please contact:

Email:
isupplyza.info@gmail.com
info@isupplyza.co